Refund policy

Returns and Exchanges
We don't accept returns or exchanges. 

Please contact us if you have any problems with your order at info@groundedpottery.ie

Cancellations
If you decide to cancel your order, please let us know within 24 hours of placing the order.

Damage and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Postage Guarantee - breakages

We do our best to package our handmade, reusable cups very safely, but sometimes accidents happen. If they do, we will replace any Grounded Pottery Cup that has been damaged in transit (minus the lid). Take a picture of your cup immediately after opening and discovering the damage, ensure it is photographed with its postal packaging. You must notify us as soon as possible and within 24 hours of receiving your package.